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Terms of Service

Last updated: 21 July 2026

These Terms govern the provision of barbershop website, booking, and retail pickup software and related services offered under the Kersivo name. They are intended for business customers (barbershops) in the UK. They do not constitute legal advice; have them reviewed for your situation.

Parties

The Service provider is Bartosz Jasinski, operating as a freelancer in Bournemouth, United Kingdom. References to “we”, “us” and “our” mean the Service provider. For enquiries, contact hello@kersivo.co.uk.

Client means the barbershop or business that orders the work. By using the service after we confirm your order or give you access, you agree to these Terms.

What we provide

Depending on your subscription, services may include:

Feature lists and fees on our pricing page form part of these Terms by reference. KERSIVO takes 0% KERSIVO commission on bookings and retail sales. Standard Stripe payment-processing fees still apply under your agreement with Stripe.

Your barbershop website

Each location receives a professional website on the KERSIVO platform. The standard package may include a home page, salon information, team, gallery, contact details, social links, booking flow and retail pickup shop. Services are presented in the booking flow; a separate services page is not a mandatory part of the standard package.

Your site is tailored to your shop’s name, visual identity, logo, photos, team, content and contact details. This is not a full, unlimited bespoke web-development service.

Your barbershop website includes a subtle “Powered by KERSIVO” mark that links to KERSIVO. It cannot be removed on the standard £39 plan. KERSIVO does not place other ads, banners or aggressive promotional elements on your site. This mark applies to your shop site only — not to the KERSIVO marketing website.

Admin access

When you sign in to the barbershop admin panel, we use necessary first-party session cookies so you can stay signed in for your convenience and security (typically for up to 30 days). Details are set out in our Cookie Policy and Privacy Policy.

Fees and payment

Fees are as shown on our pricing page: £39/month subscription for one physical barbershop location. KERSIVO does not charge a separate installation or setup fee. The first payment is taken immediately when you subscribe. Renewals are charged monthly on the same billing-cycle day. There is no annual, quarterly or prepaid plan. Billing runs via Stripe unless we agree otherwise in writing.

You pay exactly the price shown. KERSIVO is not currently VAT registered, so no VAT is added.

The standard plan covers one physical barbershop location. There is no automatic discount for multiple locations; larger networks may request an individual offer.

The £39/month plan includes standard configuration: salon account creation, platform setup, a standard website tailored to your shop’s brand, migration help, one standard domain, hosting, SSL and platform updates.

Through the admin dashboard you can configure barbers, services, prices, working hours, retail products and basic shop details (name, town/city and logo).

KERSIVO may change the plan price in future. Price changes are not retroactive. You will receive at least 30 days’ notice before a new price applies, and you may cancel before it takes effect. Keeping an earlier price for selected customers may be offered individually; it is not a public guarantee.

Monthly subscription

The KERSIVO monthly subscription is £39/month per physical location, unless we agree a different rate in writing (for example for larger networks). There is no minimum term and no notice period to cancel. Subscriptions cannot be paused. You may cancel at any time; service stays active until the end of the paid month.

While your subscription is active, it includes:

You configure day-to-day shop details yourself in the admin dashboard (barbers, services, prices, working hours, retail products and basic shop details such as name, town/city and logo).

Automated SMS appointment reminders are included while your subscription is active and are subject to a monthly allowance. We do not publish a fixed monetary amount or message count in these Terms.

Limits and fair use

Within one physical barbershop location, the standard plan covers unlimited bookings, clients, barbers, dashboard users, services, products and retail orders. Reasonable fair use applies.

Within one location, the plan covers unlimited:

Reasonable fair use applies. Fair use does not allow:

For an ordinary fair-use breach, KERSIVO will contact you, explain the issue, give you a chance to correct it, and may offer an additional location subscription or an individual plan.

KERSIVO may restrict access immediately in cases of fraud, spam, a security threat, illegal use, or serious risk to the platform or other customers.

Immediate restriction may follow:

If your subscription ends

After the end of the paid month following cancellation, the website, booking system, admin dashboard and retail system are taken offline. There is no self-serve way to keep those systems running without an active subscription.

Domain name

Each location includes one standard domain. Your own domain included.

If you do not already have a domain, KERSIVO may register one on behalf of your business. Legal ownership of the domain remains with the salon or its legal owner. While your subscription is active, KERSIVO manages the registrar, DNS and SSL technically. When the engagement ends, the domain can be transferred to you.

Where KERSIVO registers a domain for you, you must confirm authorisation (collected in the post-purchase onboarding form), including agreement to:

I authorise KERSIVO to register and manage the selected domain name on behalf of my business using the details provided.

If you already have a domain, you keep ownership. Transferring the domain to KERSIVO is not required. KERSIVO may configure DNS and SSL; you remain responsible for renewing the domain. We can provide the required DNS records or help with configuration. KERSIVO will not ask you to send domain-registrar passwords by ordinary email.

The internal standard domain allowance is £30 per year, including mandatory registrar fees. Premium domains, aftermarket listings, auctions, expensive extensions and names above that allowance are not included in the standard package. In those cases KERSIVO will propose an alternative domain or agree a top-up for the difference with you.

The KERSIVO platform software is not transferred with the domain when the engagement ends.

Onboarding, preparation and launch

After purchase you receive an onboarding form. Your salon should provide details such as business name, address, contact details, logo, photos, team information, opening hours, social media, a salon description and any information needed for migration.

Your subscription starts on the day of purchase. Not sending materials does not pause or stop the billing cycle.

Standard delivery is communicated as: Roughly 1–2 weeks after we receive all required information. Timing can depend on completeness of information, your availability, migration, domain access and the quality of exported data. We do not guarantee a specific go-live date if you have not provided all required information.

Before publication you receive a private preview of your site. You should check content, contact details, photos, booking flow, services, prices, team and opening hours. Go-live happens only after your explicit approval (for example Approve and launch). KERSIVO keeps a record of who approved, when they approved, the site version and the go-live date. Where technically possible, your existing website can stay live while we build. DNS is switched only after approval.

Missing materials

If you do not supply every optional asset, we may use a neutral avatar where a barber photo is missing, hide the gallery section where there are no gallery images, use a typographic salon name where there is no logo, and prepare basic website copy from the information you have provided.

If key details are missing — such as your address or proper contact details — launch may be held until they are provided.

KERSIVO does not use stock photos in a way that suggests they depict your real salon, staff or clients.

Stripe and retail

Online card payments for live shops use Stripe on your Stripe account (you remain the seller of record). The public /shop retail demo is a simulation only: no payment is taken, no Stripe Checkout session is created, and no order is stored. Private owner shop tests in the admin may create marked test orders without payment so you can practise the pickup workflow. Before go-live, retail and deposit checkout for your live shop is connected to your Stripe account as part of setup delivery. You are responsible for complying with Stripe’s terms, for accurate pricing and product descriptions, and for your own tax and legal obligations as seller. Pickup-only fulfilment and returns policies are set and operated by you unless we agree otherwise in writing. Standard Stripe payment-processing fees still apply under the Stripe account that receives the funds.

Data ownership, export, and leaving

You own your domain, brand, content, client relationship and exported business data. KERSIVO does not sell your client data.

You may request a free CSV export containing first name, surname where stored, email, phone number and booking history. Export is available while your subscription is active and for 30 days after termination.

There is no lock-in: you may cancel your subscription at any time (service continues to the end of the paid month). How we handle personal data (including your clients’ data) is described in our Privacy Policy.

Your content and intellectual property

You retain ownership of your branding, text, images, and other materials you supply. You grant us a licence to host, display, and use them solely to deliver the project and run the service for you.

KERSIVO owns the source code, platform, admin software, retail software and infrastructure. Your subscription to Your subscription gives you a licence to use the platform while it is active; it does not transfer ownership of the underlying software to you.

Acceptable use

You will not use the service for unlawful activity, to infringe others’ rights, or to transmit malware. You are responsible for the accuracy of opening hours, services, and product information shown to the public.

Availability and support

We aim to keep the service reasonably available but do not guarantee uninterrupted access. Support response times for subscribed clients are within one business day as described on our website.

Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential loss, loss of profit, or loss of data, except where such exclusion is not allowed by law. Our total liability arising out of or relating to these Terms in any twelve-month period is limited to the fees you paid us for the service in that period, except for death, personal injury caused by negligence, fraud, or other liability that cannot be limited by law. Nothing in these Terms is intended to exclude or restrict any rights you may have under applicable UK law.

Force majeure

We are not liable for delay or failure caused by events outside our reasonable control (for example outages of major cloud providers, strikes, or natural disasters).

Governing law and disputes

These Terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these Terms that cannot be resolved by negotiation will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these Terms

We may update these Terms. We will post the new version on this page and change the “Last updated” date. For active clients, material changes may also be communicated by email or through the admin where appropriate.