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Free tool for UK barbershops

Barbershop Cancellation Policy Template

Choose a few options and get a ready-to-paste cancellation, deposit and no-show policy for your website, Instagram or Google Business Profile and booking confirmations. Free, no sign-up, and nothing you enter is stored.

  • Free, no sign-up
  • Nothing you enter is stored
  • Updates as you choose
  • Copy, download or print

Last updated

Create your cancellation policy

Your options

Shown in the policy heading. Leave blank to use “we” and “us”.

Deposit
Deposit amount
Free cancellation or rebooking notice
Late cancellation (inside the notice period)
No-show
Running late: grace period
After that
How clients should cancel (choose one or more)
Tone

Your policy

Three versions, ready to paste.

A Website version

For your website and booking page

Cancellation & No-Show Policy

  • We ask for a £5 deposit to secure your appointment. It comes off the price of your service.
  • You can cancel or rebook free of charge up to 24 hours before your appointment — your deposit will be refunded or moved to your new time.
  • If you cancel within 24 hours, the deposit is kept.
  • If you don’t turn up, the deposit is kept.
  • Running late? We’ll always try to fit you in, but after 10 minutes we may need to shorten your service or ask you to rebook.
  • If we ever need to cancel or move your appointment, you’ll get a full refund of anything you’ve paid.
  • To cancel or rebook, use the link in your confirmation email.

Thanks for understanding — it helps us keep our diary fair for every client.

B Short version

For Instagram, Google Business Profile or a booking page

A £5 deposit secures your appointment and comes off the price of your service. Free cancellation or rebooking up to 24 hours before; your deposit is refunded or moved. Cancel within 24 hours and the deposit is kept. No-shows lose the deposit. Over 10 minutes late and we may shorten your service or ask you to rebook. If we cancel or move your appointment, you get a full refund. To cancel or rebook, use the link in your confirmation email. Thanks for understanding.

467 / 500 characters

C One line

For booking confirmations

Plans changed? Free cancellation up to 24h before. Later cancellations and no-shows lose the deposit. Use the link in this email to cancel.

139 / 160 characters

This template is general information, not legal advice. Your policy should be fair, clear and shown to clients before they book. If you’re unsure, check with a legal adviser.

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KERSIVO Starter is £0/month. Public bookings are secured with a £5 deposit or full payment through your own connected Stripe account, and KERSIVO takes 0% commission. Stripe processing fees apply.

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Policy guide

Why your barbershop needs a cancellation policy

A clear policy tells clients what happens if they cancel late or don’t turn up, before it happens. It protects your barbers’ time, makes conversations at the chair easier and means you’re not deciding case by case. Most clients are happy to follow a policy they’ve seen in advance; the problems usually start when the rules are unclear.

How to set a fair policy

  • Keep the notice period realistic. 24 hours is a common, easy-to-remember choice; 48 hours suits longer or higher-value appointments.
  • Keep any deposit small and take it off the service price, so it feels like part of the booking, not a penalty.
  • Always refund clients in full if you cancel or move their appointment.
  • Decide in advance how you’ll handle lateness, and apply it the same way for everyone.
  • Show the policy before clients book — on your booking page, website and confirmation emails.

Where to display your policy

Clients should see your policy before they book, not after they’ve missed an appointment. Put it everywhere a booking starts or is confirmed:

  • Your booking page and confirmation emails.
  • Your website, linked from the booking button.
  • Your Google Business Profile and your Instagram bio or highlights.
  • A printed note at the front desk.

Should a barbershop take deposits?

Deposits reduce the cost of a missed appointment, but they add a step for clients and some may book elsewhere. Many shops start with a small fixed deposit that comes off the service price, and only keep it when a client cancels late or doesn’t turn up. Work through the numbers to see when a deposit makes sense for your shop. To try it with your own prices and no-show numbers, use the no-show cost calculator.

FAQ

Cancellation policy questions

Notice periods, deposits, no-shows and how KERSIVO handles booking payments.

A good policy covers the notice period for free cancellation, what happens to a deposit or payment if a client cancels late or doesn’t turn up, how lateness is handled, how clients should cancel or rebook, and what happens if the shop cancels or moves the appointment.

24 hours is a common choice and easy for clients to remember. Choose a notice period that works for your diary, show it before clients book and apply it consistently.

Many shops do, provided the policy was clear and shown before the client booked and the deposit is a reasonable amount. This is general information, not legal advice.

Yes. The cancellation policy template is free to use with no sign-up. It runs in your browser and nothing you enter is stored.

Yes. On KERSIVO Starter (£0/month), every public booking is paid online with a £5 deposit or in full through your own connected Stripe account. Full KERSIVO (£39/month per location) adds booking-payment controls, so you can choose Pay at shop, a £5 deposit or full payment. KERSIVO takes 0% commission; Stripe processing fees apply.

Want deposits taken for you?

KERSIVO Starter is £0/month, with a £5 deposit or full payment on every public booking.

See KERSIVO Starter